At Edamama, we prioritize the protection of your privacy and the safeguarding of your personal information. This Privacy Notice outlines our commitment to handling your personal data in accordance with applicable laws and regulations. It applies to all features, functions, and services provided through our Platform, as well as interactions with us through external services, applications, customer service agents, or any device connected to the Internet.
- It is important to read this Privacy Notice together with any other applicable notices we may provide for special applications when we collect, use, disclose, and/or process your personal data so that you have a complete understanding of how and why we use your personal data.
This Policy should be read in conjunction with other applicable notices, contractual clauses, and consent clauses that pertain to the collection, storage, use, disclosure, and/or processing of your personal data by us. It is not intended to supersede or override those notices or clauses unless expressly stated otherwise.
What Personal Information does Edamama collect?
Personal data refers to any information, whether recorded in a tangible form or not, whether accurate or not, that relates to an identifiable individual. This includes situations where the individual can be identified directly or indirectly, either from that information alone or in conjunction with other data that we have or are likely to have access to.
In accordance with your use of our Platform and/or your interaction with our Services (such as registration and login), we may request certain information from you. The personal data that Edamama may collect includes the following:
- Personal Information and Profile Details, which may include your name, gender, address, email address, contact number, your interests, and any personal data in photographs or video recordings that you upload onto our Platform.
- Account and Transaction Data, which encompasses details such as your credit card particulars, bank account information, bank statements, delivery and billing address, payment history, order details relating to transactions between you and us, as well as additional specifics regarding the products and services that you have provided or purchased through the Platform.
Usage Data, which includes details about your utilization of the Platform, products, and Services, including the timing and manner of usage, interactions with content available on the Platform, as well as information regarding the websites visited prior to accessing the Platform. This may also encompass similar statistical data related to your usage patterns.
- Marketing and Communications Data, which comprises details such as your interests, responses to surveys, preferences regarding the receipt of marketing materials from us, communication preferences, specific preferences for products or services, as well as any feedback, chat logs, email exchanges, or call history on the Platform or with third-party service providers.
- Location Data, including instances where you check for nearby deals or inquire about the delivery/pick-up status of orders.
Any additional information about the User during the User's registration to use our Services or Platform, as well as when the User utilizes the Services or Platform. This also includes information pertaining to the User's usage patterns and interactions with our Services or Platform.
- Aggregate data regarding the content that the User interacts with.
How does Edamama receive Personal Data?
- Throughout your utilization of the Platform and our provision of the Services, we may acquire personal data from you in the following circumstances:
- When you create an account with us and/or utilize our Services or Platform;
- When you apply for, subscribe to, or engage in any other form of usage of the Services offered on our Platform and/or on the platforms of our affiliates;
- When you conduct a transaction related to the products available on the Platform;
- When you make use of any of the features or functions provided on the Platform or Services;
- When you submit an inquiry via our Platforms, Viber, social media accounts, Google Chat, or Gmail;
- When you provide feedback or lodge complaints;
- When you use the chat function within our Platform;
- When you leave a review about our Platforms on mobile app stores;
- When you subscribe to our publications or marketing initiatives;
- When you participate in competitions, promotions, or surveys;
- When you engage with our electronic services or interact with us through our application, or utilize services on our Platform, this encompasses, but is not limited to, interactions facilitated by cookies that we may employ when you engage with our Platforms;
- When you log in to your account on the Platform or engage with us through an external service or application, such as Facebook or Google;
- When you interact with us, including but not limited to mobile calls (which may be recorded), face-to-face meetings, interactions on social media platforms, and email exchanges, this also includes interactions with our customer service team.
- When you submit your personal data to us for any reason.
We reserve the right to gather personal data from you, third parties (including but not limited to partners, sellers, and any other individuals or entities that render services to us, gather your personal information, and/or fulfill tasks on our behalf, or engage in collaboration with us, including but not limited to payment service providers, delivery, marketing, and other service partners), our affiliates. Alternatively, this data may be collected automatically when you utilize the Platform or the Services, as detailed in this section.
- As you engage with the Platform and we deliver the Services, you acknowledge and consent (whether to us, third parties, or our affiliates) to the transfer of your personal data from third parties and/or our affiliates to Edamama, for the specific purposes outlined in this Privacy Notice or any other applicable terms.
You agree to refrain from submitting any inaccurate or misleading information to us, and you further undertake to promptly notify us of any inaccuracies or changes to such information. We retain the sole discretion to request additional documentation to verify the information provided by you.
The collection of specific categories of personal data is contingent upon your voluntary submission of such data to us or as otherwise allowed under this Privacy Notice. Choosing not to provide your personal data or withdrawing your consent for us to collect, use, or process your personal data may impact your ability to utilize the Services and access the Platform.
What about the collection of device data?
- In relation to your use of the Services or access to the Platform, it is possible for us or our authorized service providers to employ “cookies” and other features or comparable technologies.
"Cookies" are unique identifiers that are stored on your computer or mobile device, recording information about your device, usage patterns, and activity within our Platform. This includes data on how and when the Services or Platform are accessed or visited, the number of users, and other relevant activities. We may associate cookie information with personal data. Cookies also capture details about the items you have selected for purchase and the web pages you have viewed. We utilize this information to maintain your shopping cart, deliver personalized content aligned with your interests, enable our advertising partners to display ads on various websites and perform data analysis and usage monitoring of the Services. We specifically use the following cookies:
- Necessary Cookies
Necessary Cookies are essential for the proper functioning of the website, enabling basic features such as page navigation and access to secure areas. The website cannot operate without these cookies.
- Preferences Cookies
Preference Cookies allow the website to remember information that alters the behavior or appearance of the website, such as your preferred language or region.
- Statistics Cookies
Statistics Cookies aid us in understanding how users and visitors interact with the website by collecting and reporting information anonymously.
- Marketing Cookies
Marketing Cookies are employed to track visitors across websites with the aim of displaying relevant and engaging advertisements to individual users. This enhances the value of the website for publishers and third-party advertisers.
- Unclassified Cookies
These are Cookies utilized by the website for the administration of its guest token program.
- Necessary Cookies
- Upon accessing the Platform via your computer, mobile device, or any other internet-connected device, our company servers will automatically log the information (including technical and usage data) transmitted by your browser during your website visits.
We collect this data for analysis and assessment purposes, aiming to enhance our website, services, and products. Additionally, we utilize this data to personalize content according to your interests, provide a more convenient and useful experience with the Services and the Platform, and deliver targeted advertising related to market products, services, and features.
How does Edamama use your Personal Information?
- We use, process, and/or disclose your personal data for the purposes described below:
- Facilitating and enhancing your utilization of the Platforms and Services;
- Handling your account creation with us;
- Administering the processing and fulfillment of your orders or transactions;
- Processing the orders you have placed on our Platforms;
- Facilitating the delivery of your orders. To ensure the timely delivery of the product to you, we may disclose your personal information to a third party, such as our logistics partner;
- Providing updates regarding the progress of your order’s delivery.
- Addressing your concerns and feedback related to your orders, including requests for returns or refunds; and
Validating your payment transactions (debit/credit cards or e-wallet transactions). To authenticate and complete the payment transactions, payment information, which may include personal data, will be transferred to third-party entities such as our payment gateways.
- Delivering Services:
- Displaying your name, username, or profile on the Platform, including any reviews you may post;
- Responding to your queries, feedback, claims, or disputes, either directly or through our third-party service providers; and
- Facilitating the integration of the bean reward program with our Platforms.
- Conducting research, data analytics, business, and development activities:
- Identifying visitors on the Platform;
- Conducting research, analysis, and development activities (including but not limited to, data analytics, surveys, technology development, and/or profiling), to analyze how you use the Platform, to improve and/or enhance the Platform;
- Deriving additional attributes about you based on personal data you provide, whether directly to us or through third parties, to offer you more targeted and relevant information;
- Gaining a deeper understanding of user experience with our Services and Platform;
- Continuously advancing our products and services;
- Performing data analysis, testing, and research to monitor and analyze usage and activity trends; and
- Enhancing the layout and content of the Platform's pages and tailoring them to the preferences of our users.
- Advertising and Marketing initiatives:
- Sending advertising and marketing communications regarding our products, promotions, Services, or the Platform;
- Delivering targeted advertisements for our products and Services that may be of interest to you on the Platform or other websites, apps, or online platforms; and
Utilizing the information you provide to us, including user-generated content that you choose to upload or broadcast on our Platform, for promotional purposes. Please note that such content may be accessible on the Internet and potentially shared by the public, which is beyond our control, as part of our advertising and marketing campaigns to promote the Platform.
- Compliance with legal obligations and operational purposes:
- Verifying your identity for the purpose of fraud detection;
- Comparing and verifying information with third parties to ensure accuracy;
- Investigating actual or suspected violations of our Terms and Services, Privacy Policies, or any of our policies, including unlawful activities, fraud, or misconduct, whether related to your use of our Services or any other matters arising from your connection with us;
- Generating statistics and conducting research for internal and statutory reporting and record-keeping purposes;
- Backing up, storing, and hosting your personal data for operational, legal, or business reasons;
- Sharing your personal data in connection with any proposed purchase, merger, or acquisition of any part of our business, provided that we satisfy the requirements of the Data Privacy Act of 2012 when disclosing your personal data;
- Processing any feedback, complaints, enforcement actions, and deletion requests related to content you have uploaded to the Platform;
- Complying with legal and regulatory requirements; and
- Protecting the life, health, or personal safety of Edamama's employees, users, and the public.
- Other Purposes
- Enhancing our understanding and knowledge of our customers.
- Conducting automated decision-making processes in accordance with any of the above purposes, which will be carried out in compliance with our obligations under applicable laws.
Does Edamama share your Personal Information?
Edamama may share or permit sharing of your personal data with and/or transfer your personal data to third parties and/or our affiliates for the above-mentioned purposes. These third parties and affiliates, which may be located inside or outside your jurisdiction, include but not limited to:
- Our parent company and related corporations;
We use service providers, contractors, and other third parties to support our business. These include but are not limited to those who provide administrative or other services to us such as advertising and marketing partners, logistics and shipping, research and survey, information technology, and website hosting; and
We, in our sole discretion, believe it necessary or appropriate to respond to legal claims and legal processes, protect our rights and/or the rights of other third parties, and/or prevent or address any activity we consider unlawful, unethical, or legally actionable. This may involve sharing your personal data with government or law enforcement officials or private parties.
What information does Edamama retain and how do we protect your Personal Information?
Edamama actively implements a variety of organizational, physical, and technical security measures to ensure the reasonable security of your personal data on our systems. We actively implement procedures designed to limit the dissemination of your Personal Information to only such designated staff as reasonably necessary to carry out the stated purposes we have communicated to you.
Edamama adheres to legal requirements and industry standards regarding data retention. Your personal data is retained only for as long as it is necessary or permissible by law, and as long as it remains relevant for the purposes for which it was originally collected.
Are minors allowed to use Edamama platforms and services?
- Edamama platforms and services are not intended for use by minors. We do not knowingly collect any personal information from individuals under the age of 18.
What about third-party sites?
How can you withdraw your consent?
If you want to withdraw your consent for the collection, processing, use, and/or disclosure of your personal information, you can do so by sending an email to our Data Protection Officer. You will find the contact details below. However, please be aware that withdrawing your consent may result in the discontinuation of our Services to you.
To stop receiving marketing information, you have the option to unsubscribe at any time. Simply utilize the unsubscribe function within our electronic marketing material.
How do I update my Personal Information?
To update your personal information, simply access your account on the Platform. You have the flexibility to make changes at any time.
It is your responsibility to keep us informed about any changes to your personal information. If you believe that the personal information we have about you is outdated, misleading, or inaccurate, please notify us promptly.
How can I access my Personal Information?
If you would like to access and/or correct your personal data that is currently in our possession or control, you can do so by submitting a written request to us. To ensure we can properly address your request, please provide sufficient information to verify your identity and specify the nature of your request. You can send your written request by email to our Data Protection Officer. You can find the contact information on Section 14.
What are my Data Privacy rights as a user?
The right to be informed – your personal data is treated almost literally in the same way as your own personal property. Thus, it should never be collected, processed, and stored by any organization without your explicit consent, unless otherwise provided by law. Information controllers usually solicit your consent through a consent form.
- The right to access – This is your right to find out whether an organization holds any personal data about you and if so, gain “reasonable access” to them.
- The right to object – You can exercise your right to object if the personal data processing involved is based on consent or on legitimate interest.
- The right to erasure or blocking – You have the right to suspend, withdraw or order the blocking, removal, or destruction of your personal data under certain conditions.
- The right to damages – You may claim compensation if you suffered damages due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of personal data, considering any violation of your rights and freedoms as a data subject.
- The right to file a complaint – If you feel that your personal information has been misused, maliciously disclosed, or improperly disposed, of or that any of your data privacy rights have been violated, you have a right to file a complaint with the NPC.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
- The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Questions, Concerns, Complaints, Exercising Privacy Rights?
If you have any inquiries, concerns, or complaints regarding data privacy or if you wish to exercise your privacy rights, we encourage you to reach out to our Data Protection Officer. Please send us an email at email@example.com.
To ensure a proper response, kindly include your name and provide details about the nature of your request in your message. We will address your concerns accordingly.